Terms and Conditions

Website terms and conditions of supply.

These pages (together with our  Website Terms of Use, Privacy Policy and Cookie Policy tell you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) listed on our website (our “site”) to you. 

These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. 

1. Information about us
1. We operate the website kristinacharrington.com. We are Kristina Wordie, trading as Kristina Charrington, with our  address being care of, Dyke Yaxley, 1 Brassey Road, Old Potts Way, Shrewsbury, Shropshire, SY3 7FA. 
2. Contacting us:
1. To cancel a Contract in accordance with your legal right to do so as set out in clause 7, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form (click here) on our website. You can also e-mail us at jewellery@kristinacharrington.com or contact our customer services team by telephone on 01367 860230 or by post to the above address. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. 
2. If you wish to contact us for any other reason, you can contact us by telephoning our customer service team at 01367 860230 or by e-mailing us at jewellery@kristinacharrington.com.
3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
4. For the purposes of these terms, “writing”includes email.
2. Our Products
1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. 
2. The packaging of the Products may vary from that shown on images on our site. Our standard packaging is a gift wrapped dark green box, the cost of which is included in the price.
3. Use of our site

Your use of our site is governed by our Terms of website use. Please take the time to read these, as they include important terms which apply to you. (click for terms of website use)

1. How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you. View Privacy Policy

1. How the contract is formed between you and us
1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. Alternatively, you can place an order by telephone.
2. If you would like us to send you a ring sizing gauge, please email us.
3. After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 5.4. 
4. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been ordered or dispatched (“Dispatch Confirmation”).  The Contract between us will be formed once the order is placed. 
5. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 10.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
2. Our right to vary these Terms
1. We amend these Terms from time to time. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
2. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.
3. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
3. Your consumer right of return and refund
1. If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Products must be unworn and in their original packaging. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
2. However, this cancellation right does not apply in the case of [ear-rings, unless they can be returned un-opened in their original packaging]. This is for hygiene reasons.
3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out as follows;
   
   Your Contract is for a single Product
   The end date is the end of 14 days after the day on which you receive the product.
   
   Your Contract is for multiple Products which are delivered on seperate days
   The end date is 14 days after the day on which you receive the last of the seperate Products ordered. 

1. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form (click here) on our website
2. You can also e-mail us at jewellery@kristinacharrington.com or contact our customer services team by telephone on 01367 860230 or by post to the above address. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. 
3. If you cancel your Contract we will:
1. refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. 
2. Not separately refund our delivery costs, as these were originally included in the purchase price. We generally use the Royal Mail special delivery service.
3. make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
1. if you have received the Product: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  
2. if you have not received the Product: 14 days after you inform us of your decision to cancel the Contract.
4. If you have returned the Product to us under this clause 7 because it is faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us by Royal Mail special delivery service.
5. We will refund you on the credit card or debit card or PayPal account used by you to pay (or by cheque, if you used that method to pay). 
6. If a Product has been delivered to you before you decide to cancel your Contract: 
1. then you must return it to us without undue delay and in any event not later than 7 days after the day on which you let us know that you wish to cancel the Contract. 
2. unless the Product is faulty or not as described (in this case, see clause 7.7), you will be responsible for the cost of returning the Products to us. 
7. Because you are a consumer, We are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 
1. Delivery
1. We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 14 for our responsibilities when this happens. 
2. Our usual delivery method is Royal Mail special delivery (signed for and insured).
3. Delivery of an Order shall be completed when we deliver the Product to the address you gave us and the Product will be your responsibility from that time. 
4. You own the Product once we have received payment in full, including all applicable delivery charges. 
5. If we miss the 30 day delivery deadline for any Product then, as a consumer, you may cancel your Order straight away if any of the following apply:
1. we have refused to deliver the Products;
2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
3. you told us before we accepted your order that delivery within the delivery deadline was essential.
4. You have previously agreed on a delivery date outside the 30 days.
6. If you do not wish to cancel your order straight away, or do not have the right to do so under clause 8.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
7. If you do choose to cancel your Order for late delivery under clause  8.5 or clause 8.6 following delivery to you, you will have to return the relevant Products to us  using Royal Mail special delivery and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery. 
2. International delivery
1. We accept orders and deliver to the UK. Please contact us with regard to orders outside the UK. If we accept any such order, special terms will apply.   
3. Price of products and delivery charges
1. The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 10.5 for what happens if we discover an error in the price of Product(s) you ordered.
2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
3. The price of a Product does not include delivery charges.
4. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that: 
1. where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
2. if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you.
4. How to pay
1. You can pay for Products through PayPal. PayPal accepts all major debit or credit cards. Payment may also be made by cheque (drawn on a UK bank account), sent to us in advance and the order will be processed when the cheque has cleared.
2. Payment for the Products (including  all applicable delivery charges)will be taken in advance on ordering.
5. Our warranty for the Products

12.1For our Products, we provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply to any defect in the Products arising from: (a) fair wear and tear; (b) wilful damage, abnormal storage or use conditions, accident, negligence by you or by any third party; (c) any alteration or repair by you or by a third party who is not one of our authorised repairers; or (d) any specification provided by you.

1. As a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 
1. Our liability 
1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
3. We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);  (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) and (e) defective products under the Consumer Protection Act 1987.
2. Events outside our control
1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.  An “Event Outside Our Control” means any act, event or circumstance beyond our reasonable control. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 
2. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than [30] days. To cancel please contact us. If you are entitled to and opt to cancel under this clause, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid,which includes any delivery charges.
3. Other important terms
1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. 
2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 12 to the recipient of the gift without needing to ask our consent. 
3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 12, but we and you will not need their consent to cancel or make any changes to these Terms.
4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 
6. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.