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FAQ

1. What happen if I don’t like what I buy?
It can be returned in 7 days for a full refund less postage; afterwards if returned within 30 days you may have a credit note.
Special orders can not be returned.

2. What happens if the ring does not fit?
We will resize it free of charge as long as we are told within 30 days.

3. How can I tell which length of chain  to order?
Look at the picture of the model in the white t-shirt to get an idea of where the various lengths fall.

4. Can I order other lengths than those offered?
Yes, as a special order and therefore non returnable

5. Can I have different stones set other than those offered?
Yes, as a special order. Please contact us for a quote.

6. Does the bail loop clip on pendants work on all chains and beads?
Yes, almost!

7. Can I include a card with a gift going to another destination?
Yes.

8. Can I send a Gift Voucher?
Yes and it will be gift wrapped just like a real piece of jewellery!

9. Can I come and try the jewellery?
Yes, by appointment in Gloucestershire or London.

10. Is there an extra charge for gift wrapping or postage?
We offer free gift wrapping but there is a £10 UK postage charge.

11. When will I know when my order is ready to be collected or posted?
We will email, telephone or text you.

12. Could I set a birthstone in the piece of jewellery I would like to order?
Yes, tell us the date and we can advise you.