Privacy Policy

Kristina Wordie, trading as Kristina Charrington ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and supply) set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.kristinacharrington.com (the “site”) you are accepting and consenting to the practices described in this policy. 

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Kristina Wordie of is care of, Dyke, Yaxley, 1 Brassey Road, Old Potts Way, Shrewsbury, Shropshire, SY3 7FA. 

Information we may collect from you

We may collect and process the following data about you:

• Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you search for a Product, place an order on our site and if you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information. 
• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; 
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); Products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. 
• Information we receive from other sources. We may receive information about you from third parties (including, for example, sub-contractors in payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy here.

Uses made of the information

We use information held about you in the following ways:

• Information you give to us. We will use this information:
• to carry out our obligations arising from any Contracts entered into between you and us and to provide you with the information and Products that you request from us;
• to provide you with information about other Products we offer that are similar to those that you have already purchased or enquired about;
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form);
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and for your computer. 
• Information we collect about you. We will use this information:
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer; 
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about Products that may interest you or them.
• Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

The data we hold on our clients is used solely for communication regarding your possible purchase. If you have joined our email list and confirmed acceptance for marketing via email then we may use your email address for an occasional newsletter or promotion. We will not sell your data to any third party.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology].

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights and the GDPR

Thanks to the GDPR you have the right to ask us not to process your personal data for marketing purposes. You can also exercise the right at any time by contacting us at jewellery@kristinacharrington.com and we will remove all data associated with you. You can also unsubscribe from any email newsletter you may receive at the footer of the email.

Our site may, from time to time, contain links to and from other websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to jewellery@kristinacharrington.co.uk

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